Frequently asked questions
If you cannot find the answer to your question, please send us a message.
How high are the shipping costs?
For orders in Germany, the flat-rate shipping fee is €4.95. We deliver free of charge for orders over € 39!
Different shipping conditions apply for other countries.
Do you deliver abroad?
We currently deliver to Germany, the Benelux countries (B, NL, Lux), Austria and France.
How can I pay?
Our store accepts the following payment methods:
- Payment via PayPal
- Payment by Giropay
- Payment in advance
- Payment by credit card
What happens after the order?
We normally ship your order within 1-2 working days, unless it is a product that you have pre-ordered. The goods should then be with you in 3-5 days.
Will I receive an invoice for my order?
You will of course receive an invoice by e-mail from the 4cats sales department. If you have ordered in advance, please note the account details in your order confirmation.